The short version
If a journal is not right for you, email us within 14 days of purchase and we will refund it — no questions asked. Digital products cannot be returned, so the guarantee is how we reduce the risk of buying one. This policy is in addition to your statutory rights.
Email hello@undercurrentjournal.com from the address you used at checkout, with the product name and the date of purchase. You do not need to give a reason. We will confirm within two business days and process the refund to your original payment method; your bank may take 5–10 business days to show it.
A refund ends the licence to use the journal. Because PDFs cannot be returned, we ask you to delete the file and any copies after the refund. We will not ask you to prove it, and we do not revoke access to a file you have already downloaded — the guarantee runs on trust.
If you are in the EU or UK, you normally have a 14-day right to withdraw from an online purchase. For digital content delivered immediately, that right can be lost once you consent to immediate delivery and acknowledge it. This policy does not remove any statutory right you may have; it is an additional, simpler guarantee that applies regardless of the statutory position.
We keep the policy simple, but we do apply it fairly: one refund per customer per title, no refunds on resold or redistributed files, and no chargebacks filed before contacting us. If something has gone wrong, email us first — we would rather fix it than lose your trust.
Undercurrent · hello@undercurrentjournal.com. Related: Terms of Use · Privacy Policy · free sample.